(Last Revision: 8th July 2019)
ResellerLayer.com ("ResellerLayer", "us", "we", or "our") has developed this Service Level Agreement ("SLA") document to govern ResellerLayer's online services ("Services") which consist of Domain Registrations/Transfers/Management, Reseller Hosting, Data Backups and any related add-on products. Our SLA is incorporated into our Terms of Service (TOS) and any other contracts we have with you by this reference. Terms not defined in this SLA have the meaning given to them in your agreement with us in our Terms of Service (TOS).
We reserve the right to amend this SLA at any time. We will notify you of these changes by sending an email to your contact email address registered on file and posting a complimentary notice in our Client Area. If we make a change that materially impacts your ability to use the Services, you may terminate the affected Services without penalty. The most recent version of the SLA can be found on our website at: https://www.resellerlayer.com/service-level-agreement.php
ResellerLayer guarantees all of our Services to have at least 99.9% uptime. In the event that we do not meet this in a given calender month, you will be eligible to claim a percentage of the affected service's monthly fees as hosting credits, governed by the terms listed within this SLA document as well as the table below.
|Uptime Percentage||SLA Credit|
In order to prevent abuse of our Service Level Agreement, certain exclusions are set in place.
|Scheduled downtime or planned maintenance|
|Service disconnection as a result of billing related issues (i.e. excess usage, late payment, non payment)|
|Service disconnection as a result of ToS violation|
|CloudLinux throttling your website as a result of your account utilizing excessive server resource usage|
|Misconfiguration of content (i.e. scripts, theme) leading to website breaking|
|Participating in malicious activities, thereby causing attacks or counterattacks|
|Natural Disasters, Terrorism, etc|
|DDoS Attacks against the Network|